As Kyle Jackson prepares to lead PPS into a new era as General Manager this spring—following current General Manager Chris Hughes’ retirement—the former Plant Manager reflects upon how life has changed at PPS since its acquisition, what it has to offer customers today, and Jackson discusses his vision for the company’s future.
Since MPW acquired PPS, the company has undergone transformative changes, Jackson said. Safety has become a cornerstone of operations, with formal incident reviews, safety observations, and investigations now integral to the company’s culture. “This stronger focus on safety aligns with MPW’s policies and has made a big difference,” he said.
Jackson expects a smooth transition in full cooperation with Hughes as Jackson prepares to take over officially as General Manager in April. He and Hughes have worked closely for years, fostering a collaborative dynamic. “Chris has been an incredible mentor, and I’ll continue to rely on him even after his retirement,” Jackson said.
Key changes include District Manager Bo Doeg overseeing the U.S. sites, as well as bringing aboard Chris Dickson as Director of Sales in June, freeing Jackson to focus on his new role. “Chris Dickson has 20-plus years of experience in paint stripping and he’s part of what will allow us to be successful and grow in the future,” Jackson said.
While the Canadian sites thrive, U.S. locations like Huntsville, Alabama are poised for significant expansion. Following major equipment installations, Huntsville is becoming a key driver of the company’s future growth. Jackson’s focus remains on ensuring that this growth is both strategic and sustainable.
Looking ahead, Jackson envisions a vibrant future for PPS. Over the next five years, he aims to continue the company’s expansion by acquiring one new business per year, potentially reaching 10 sites across the U.S. by then. Diversification is another priority. Currently, 90% of PPS’ work is automotive-related.
“While automotive has been our bread and butter, expanding into industries like oil and gas, injection molding, or high-value maintenance projects offers opportunities to work in sectors where service and reliability are highly valued,” Jackson said. This diversification would allow PPS to tap into markets with greater potential for commanding a premium for its expertise.
Amidst this growth, Jackson is committed to preserving the company’s culture. “Customer service, quality, and safety are the pillars of PPS, and they’ll continue to guide everything we do,” he said. Growth is important, but Jackson insists it must align with the values that have brought PPS success.
Jackson also emphasizes the importance of staying agile in an ever-changing market. “We need to keep our ears to the ground and anticipate shifts in demand,” he says. This adaptability, combined with the company’s strong foundation, will allow PPS to seize new opportunities as they arise.
Moreover, Jackson sees investment in employee development as a key part of PPS’ strategy. “Our team is the backbone of everything we do. Providing training and growth opportunities is crucial to maintaining our competitive edge,” he said. By empowering employees and fostering a culture of collaboration, PPS aims to ensure its workforce is as dynamic as the industries it serves.
Innovation is another area Jackson hopes to prioritize. Leveraging new technologies and streamlining processes will not only enhance efficiency but also reinforce PPS’ reputation for reliability and excellence. As Jackson puts it, “Innovation isn’t just about staying relevant; it’s about leading the way in quality and service.”
With ambitious plans and a clear focus on sustainability and growth, Jackson’s leadership promises an exciting future for PPS. As he takes the helm, his commitment to building on the company’s legacy while pushing boundaries ensures that PPS will continue to thrive in the years to come.